Shipping Policy

Last Updated: September 5, 2026

At NORYXIOCARE, we are committed to making your shopping experience simple and convenient. We work with trusted suppliers through DSers and AliExpress to process and ship orders to customers around the world.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is successfully received.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take a little longer. We appreciate your patience and understanding.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, supplier, customs, and other factors.

Typical estimated delivery times are:

• United States: 7–20 business days
• Canada: 10–25 business days
• United Kingdom: 7–20 business days
• Australia: 10–25 business days
• Europe: 10–25 business days
• Other International Locations: 10–30 business days

Please note: These are estimates, not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, product, supplier, and available shipping method.

From time to time, NORYXIOCARE may offer free shipping promotions on selected products or orders.

4. Tracking Your Order

After your order has been shipped, a tracking number may be provided by email.

Tracking information can take several days to become active after shipment. Please allow some time for the carrier's tracking system to update.

If your tracking information has not updated for several days, please contact our customer support team.

5. International Shipping & Customs

NORYXIOCARE ships to many countries worldwide. International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Because customs policies vary by country, we recommend checking your local regulations before placing an international order.

6. Delayed or Lost Packages

Although we work with reliable shipping partners, delays can occasionally occur due to:

• Customs processing
• Weather conditions
• Carrier delays
• Incorrect or incomplete shipping addresses
• Public holidays
• High shipping volumes
• Other circumstances beyond our control

If your package appears to be delayed, please contact us so we can help investigate the shipment.

If a package is confirmed as lost by the carrier, we will work with the supplier and shipping carrier to determine the appropriate resolution.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

NORYXIOCARE is not responsible for orders delivered to an incorrect address provided by the customer.

8. Multiple Products & Separate Packages

If you order multiple products, your items may arrive in separate packages. This can happen because products may be shipped from different suppliers or fulfillment locations through our DSers/AliExpress supply network.

Receiving your items at different times does not necessarily mean that an item is missing.

9. Delivery Issues

If your order arrives damaged, incorrect, or appears to be missing items, please contact us as soon as possible with your order number and relevant photos or videos so that we can investigate the issue with our fulfillment partner.

10. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Store: NORYXIOCARE

We are happy to help and will do our best to resolve shipping concerns as quickly as possible.

Thank you for choosing NORYXIOCARE — your beauty and skincare destination.